Contact

The best way to ensure you are purchasing an authentic Littmann^® Stethoscope is by ordering from a Littmann Authorised Dealer featured on our Littmann.com Where To Buy page.

Part of our commitment to your success as a caregiver is combating the selling and manufacturing of counterfeit Littmann stethoscopes. Why? Because we know there’s a lot on the line. Your patients count on you to accurately monitor, assess and diagnose their ailments. Missing a vital piece of information could hamper their care and recovery. Plus, having the most accurate information about your patients will help you provide better care, but using a counterfeit Littmann stethoscope could hinder your professional growth.

Unfortunately, spotting a counterfeit isn’t always easy, and there is no way to determine the authenticity of your stethoscope without sending it to Littmann for inspection, but understanding the warning signs can help. These include:

• A limited selection. Littmann Authorised Dealers carry a broad range of Littmann stethoscopes, including different models with a range of finishes and tubing colours.
• Counterfeiters appear on e-commerce platforms for a short time. This makes it less likely the seller will be responsive or have reviews. It also means that there probably isn’t much information available on the seller. Littmann Authorised Dealers are knowledgeable and helpful. They’ll be responsive and help guide you to find the right Littmann stethoscope.
• Counterfeiters rely on deals, speed and often omit markings or misspell words. If the price sounds “too good to be true,” it probably is. We take pride in creating high-performance stethoscopes with outstanding acoustics. This craftsmanship takes time and has value—finding a substantial discount should be a concern.
• Assess the quality of your new stethoscope. Does it look okay when it arrives? Can you hear sounds (remember, earpieces should point forward towards your face)? Are any parts falling off?

If you have any questions, please contact us.

Replacement parts may be purchased from our authorised dealers. Click here to see all of the parts and accessories available for your Littmann stethoscope.

• Authorised dealers
• Parts and Accessories

We’re sorry to hear you are having problems with your stethoscope.

To help determine how best to manage this issue, please can you provide the following details on an email to our service center: littmann.emea@solventum.com

• Copy of your proof of purchase (receipt) (If this is not available, please provide details of the date purchased & the company from where you made the purchase).
• Description of stethoscope model and serial number which can be found on the chestpiece.
• Photograph(s) of the damaged area(s) or areas of concern
• Photograph of the chest piece showing the serial number
• A description of your cleaning and maintenance routine including the products that you use to clean and decontaminate your stethoscope.

Please note, some discontinued models are no longer eligible for repair, including: Cardiology II, Cardiology II SE, STC, Classic II, 3000, 3100/3200, 4000. Please note, repairs to any discontinued models are subject to parts inventory. 

In 2020, Littmann Stethoscopes introduced a new tubing formulation designed to resist premature cracking. The new standard tubing formulation has a softer feel and a glossy finish, which some customers have perceived as feeling “tacky." Additionally, stickiness can be a noticeable artifact out of the box that can be exacerbated by environmental factors, such as high temperature and humidity during shipping and storage before purchase, but can be easily improved by cleaning the tubing. Tacky or sticky tubing does not adversely affect the acoustic performance of the stethoscope. We recommend cleaning standard tubing with an alcohol wipe to remove any residue. Regular cleaning of the tubing will help prevent recurrence of this effect. If the tackiness persists, please contact the Littmann Stethoscopes Service Centre at littmann.emea@solventum.com.

The day you bought your Littmann stethoscope establishes its warranty start date. This date can be verified on your original purchase receipt. If you do not have your receipt, we will use the date it was manufactured as the warranty start date. Please visit our Warranty and Repairs page for more information.

Please provide the following details on an email to our service center: littmann.emea@solventum.com

• Copy of your proof of purchase (receipt)
• (If this is not available, please provide details of the date purchased & the company from where you made the purchase).
• Description of stethoscope model and serial number which can be found on the chest piece.
• Photograph(s) of the damaged area(s) or areas of concern
• Photograph of the chest piece showing the serial number
•  A description of your cleaning and maintenance routine including the products that you use to clean and decontaminate your stethoscope.

Please note, some discontinued models are no longer eligible for repair, including: Cardiology II, Cardiology II SE, STC, Classic II, 3000, 3100/3200, 4000. Please note, repairs to any discontinued models are subject to parts inventory.