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The best way to ensure you are purchasing an authentic Littmann^® Stethoscope is by ordering from a Littmann Authorised Dealer featured on our Littmann.com Where To Buy page.

Part of our commitment to your success as a caregiver is combatting the selling and manufacturing of counterfeit Littmann stethoscopes. Why? Because we know there’s a lot on the line. Your patients count on you to accurately monitor, assess and diagnose their ailments. Missing a vital piece of information could hamper their care and recovery. Plus, having the most accurate information about your patients will help you provide better care, but using a counterfeit Littmann stethoscope could hinder your professional growth.

Unfortunately, spotting a counterfeit isn’t always easy, and there is no way to determine the authenticity of your stethoscope without sending it to Littmann for inspection, but understanding the warning signs can help. These include:

• A limited selection. Littmann Authorised Dealers carry a broad range of Littmann stethoscopes, including different models with a range of finishes and tubing colours.
• Counterfeiters appear on e-commerce platforms for a short time. This makes it less likely the seller will be responsive or have reviews. It also means that there probably isn’t much information available on the seller. Littmann Authorised Dealers are knowledgeable and helpful. They’ll be responsive and help guide you to find the right Littmann stethoscope.
• Counterfeiters rely on deals, speed and often omit markings or misspell words. If the price sounds “too good to be true,” it probably is. We take pride in creating high-performance stethoscopes with outstanding acoustics. This craftsmanship takes time and has value—finding a substantial discount should be a concern.
• Assess the quality of your new stethoscope. Does it look okay when it arrives? Can you hear sounds (remember, earpieces should point forward toward your face)? Are any parts falling off?

If you have any questions, please contact us.

Please call our customer service team

Phone: 02 8246 2930
Email: hchelps.au <hchelps.au@solventum.com>

If you are inquiring about replacement diaphragms or eartips, our customer service representative will request the following information to determine how we can help:

• Reason for replacing – did you lose it or do you have the part available to send in for inspection?
• Serial number on the chestpiece
• Colour of the rim and tubing
• Adult or paediatric side
• Engraved or not
• How do you clean it
• Name, address, phone and email address for shipping replacement parts

If your stethoscope is out of warranty, please give us a call to discuss ordering options.

We also offer spare parts for sale.  For availability please see Littmann spare parts.

Replacement parts may be purchased from our authorised dealers. Click here to see all of the parts and accessories available for your Littmann stethoscope.

• Authorised dealers
• Parts and Accessories

We’re sorry to hear you are having problems with your stethoscope. Below is the process if you’d like to send your stethoscope to our service center for inspection and/or repair.

• Visit our Warranty and Repairs page.
• Click the button for Repair Service Form. 
• You will need to put in your serial number which is located on the chestpiece of your stethoscope. 
• Continue to fill out the form, print it, and send it with your stethoscope to the address provided on the form. You can use a padded envelope to send it in. It takes approximately 2 weeks to get it back. Print the mailing label at the end of the form.

If your stethoscope is out of warranty, the cost to repair and refurbish will be on the form. If you are asked to pay, list “refurbish” so they can clean the scope and replace any needed parts. It may add another 1 or 2 year warranty to the stethoscope (depending on the model).

Ship the stethoscope to:
Littmann Service Department
C/O Chemtronics
Unit 99 Axxess Corporate Park
45 Gilby Road Mount
Waverley VIC 3149

Additionally you can provide the following details on an email to our Customer Support Team: hchelps.au@solventum.com. 

To help determine how best to manage this issue, please can you provide the following details on an email to our service center: littmann.emea@solventum.com

• Copy of your proof of purchase (receipt) (If this is not available, please provide details of the date purchased & the company from where you made the purchase).
• Description of stethoscope model and serial number which can be found on the chestpiece.
• Photograph(s) of the damaged area(s) or areas of concern
• Photograph of the chest piece showing the serial number
• A description of your cleaning and maintenance routine including the products that you use to clean and decontaminate your stethoscope.

In 2020, Littmann introduced a new tubing formulation designed to resist premature cracking. The new standard tubing formulation has a softer feel and a glossy finish, which some customers have perceived as feeling “tacky."

Additionally, stickiness can be a noticeable artifact out of the box that can be exacerbated by environmental factors, such as high temperature and humidity during shipping and storage before purchase, but can be easily improved by cleaning the tubing. Tacky or sticky tubing does not adversely affect the acoustic performance of the stethoscope. We recommend cleaning standard tubing with an alcohol wipe to remove any residue. Regular cleaning of the tubing will help prevent recurrence of this effect.

If the tackiness persists, please contact Customer Support Team How to contact us | Solventum

To establish if your stethoscope is inside its warranty period, check the date of sale from your purchase receipt or online purchase records and add the warranty period listed here Stethoscope warranty and repair information | Littmann® for your model to determine end of warranty date.

Should you be unable to locate the original purchase receipt/order information in your records or form your original seller, then a nominal sale date will be calculated from the manufacture date, based on stethoscope serial number. To check warranty using this method, please supply the serial number engraved on the chest piece to our Customer Support Team here: How to contact us | Solventum

Please visit our Warranty and Repairs page, then calculate the end of warranty date based on your date of purchase and model.

Download the Littmann Service Form from the Warranty and Repairs page to see outside of warranty costs for refurbishment services specific to your model.

Complete the form and send with your stethoscope for repair to the listed workshop address on the form.

Should you require any further details, please contact Customer Support Team here: How to contact us | Solventum

We are sorry to hear that you are experiencing issues with your stethoscope or our services. There are two ways to submit a complaint:

1. Call Customer Support Team at 02 8246 2930

2. Email: hchelps.au@solventum.com

For technical assistance with pairing a Littmann CORE Digital Stethoscope with hearing aids, or pairing the Eko attachment with other Littmann models, please refer to the options below: 

• Contact Customer Support Team here: How to contact us | Solventum

• For the CORE Digital Attachment, please visit support.ekohealth.com

Bulk order requests for medical institutions are forwarded to the Littmann sales and marketing team to begin the process. Please complete the Contact Us form and provide all relevant details to start your request. 

Unfortunately, Littmann is not adding any new authorised dealers or distributors at this time.